Refund & Return Policy
Last updated: September 2026
We want every device to earn its place in your routine. If yours does not, returns are free and simple within 30 days of delivery.
Return Window
Return any item in original condition, with packaging and accessories, within 30 days of delivery for a full refund. We ask that you use the product as you normally would to evaluate it — that is what the window is for — but please keep the box and included cables.
How to Start a Return
Email support@arcticvibe.online with your order number and the items you are returning. We will email a prepaid return label within one business day. Pack the items, attach the label, and drop it with the carrier listed on the label.
Damaged or Defective Devices
If a device arrives damaged, defective, or not the one you ordered, email a photo to support@arcticvibe.online within 7 days of delivery. We will ship a replacement immediately or refund you in full, your choice, with no need to return the damaged item in most cases. All products carry a 60-day workmanship guarantee beyond the return window.
Refund Timing
Refunds are issued to your original payment method within 5 business days of the return arriving at our facility. Banks typically post the credit 3 to 5 business days after that. Original shipping is free, so the full item price is refunded.
Exchanges
Want a different color or model? Mention the exchange in your email and we will ship the new item as soon as your return is scanned by the carrier.
Contact
Return questions: support@arcticvibe.online or +1 (518) 584-5239.